Hey, we have forums!

Author Topic: Problem with delivering of the Aquaria OST to Russia  (Read 7093 times)

0 Members and 2 Guests are viewing this topic.

Offline Ixtance

  • Mini Bit
  • **
  • Posts: 2
    • View Profile
Problem with delivering of the Aquaria OST to Russia
« on: December 16, 2012, 05:18:31 pm »
Hello.

I apologise for my poor English (It's not my native language, cause I'm from Russia), but I didn't find how to connect with CanadaPost about my issue via e-mail (specified on their web-site telephone number is for residential only) or how to create a service ticket there non-business kind.

26.08.2012 10:52:47 GMT+04:00 I bought by credit card Aquaria Original Soundtrack (http://infiniteammo.bandcamp.com/album/aquaria-original-soundtrack). The invoice number is 2778-8654-4339-3071. It's been more than three and a half months since that day, but my parcel hasn't been delivered yet.
Tracking service by my item number 7210029360652876 on CanadaPost website shows that "2012/08/28  15:32           Order information received by Canada Post" and my parcel is en route from Atlanta, USA to Canada.
On russian communtiy's e-bay forum I've found that this 16-digit numeration (item number, see above) can be tracked only inside Canada, so I won't even know whether my order is shipped or arrived to my country.

Please, Alec or another man who is in charge of selling OST CDs, help me to find out where is my parcel in fact and tell me,
can I discard this order and take my money back (if yes – how)?

I've also sent this letter to "feedback@infiniteammo.ca" at 9:40 (residential time) on 12 December 2012, and to Alec private e-mail ("zaphire...") but didn't get an answer yet. I really don't know where else I may get a response on my problem.

Offline GMMan

  • Giant Bit
  • ******
  • Posts: 254
  • "Uh... I'll be right here after you're done..."
    • View Profile
Re: Problem with delivering of the Aquaria OST to Russia
« Reply #1 on: December 17, 2012, 03:03:33 pm »
That's weird. It looks like the item hasn't even shipped. Try emailing the address shown to you in the PayPal receipt.
Follow me on Twitter: @gmman_bzflag

Offline Ixtance

  • Mini Bit
  • **
  • Posts: 2
    • View Profile
Re: Problem with delivering of the Aquaria OST to Russia
« Reply #2 on: December 17, 2012, 08:06:23 pm »
That's weird. It looks like the item hasn't even shipped. Try emailing the address shown to you in the PayPal receipt.
That's the thing – the link in the PayPal receipt doesn't work, more precisely, it redirects here and I can't find any trace of mentioning that e-mail on this page. 

Luckily, Chrissy has contacted with me and promised to help me. God, bless women.  :-*