[SOLVED] No answers from admin@bit-blot.com

[Fafhred]

I bought this game a few years ago, you can check that from my date of registration on this forum, and earlier posts.

My main computer died last year due to water damage (leak from upper floor), and I have since been restricted to a 'temporary' Windows 7' Laptop.
I cannot retrieve my earlier game registration information, as all was on the currently unreadable hard drive of that computer.

I wanted to try reinstalling the game on this laptop, so a few months ago I emailed with all those details, providing the email address I was probably using at the time and my current email address.
No answer ever came, so a few days ago I did the same again, still without any answer.

So my first question, is there still someone at Bit Blot, or have they closed down ?

[False.Genesis]

Months?! Wow.
No idea who actually receives emails sent to the address you mentioned, or if anyone is reading them. Derek and Alec have disbanded long ago.
For some better chances you can try emailing Alec directly: zaphire -at- gmail -dot- com, it's more likely to get an answer this way (although I remember he mentioned this address was a mess and flooded with spam). He also checks the forum every few weeks or so. @infinite_ammo on twitter is probably the fastest way though, if you use that.

Post again if this doesn't work fast, I'll see what I can do then.

[Fafhred]

Thanks.

No, I dont use twitter, so I can only use emails on the forum.
The email address I used is the one which is still on the official website at http://www.bit-blot.com/aquaria/buy.html , which is why I used it.

[Xiagan]

Let us know if it works, if not, we'll find a way.

[IcyEyeG]

For what is worth, back when the forums were down, I was able to reach Alec through twitter. I created an account just for that. 
This way could be faster.

[Fafhred]

For some better chances you can try emailing Alec directly: zaphire -at- gmail -dot- com, it's more likely to get an answer this way (although I remember he mentioned this address was a mess and flooded with spam)

Just done that today, I was not expecting a quick answer here :-)

For what is worth, back when the forums were down, I was able to reach Alec through twitter. I created an account just for that. 
This way could be faster.

That is not an option for me.

[Alec]

Howdy,

We're having some issues with Plimus right now.

Hopefully we can get to your download soon.

[Alec]

Okay, I've sent out a download reactivation. Let me know if that works for you.

I've also sent you a couple soundtrack download codes to your forum inbox. Thanks for waiting! 

[Fafhred]

Thank you for your answer :-)

However that did not work out:

I did not have any download link in my current main email address nor in my gaming email address

I then went to check my OLD email address, which was due to expire a week ago and which I have not used for over 6 months.
It was still active although it should be expired (they had become paying accounts for the past 3 years, therefore I do not expect that the account will exist much longer).
The link there was already expired.

The link to Plimus support does not give me any option to change my email address, nor to identify myself in the first place.
I am sending you copy of the email received so that you can verify that I am actually the recipient, as well as my current email address again, which I sent you through emails to bit-blot and the email address suggested to me above.

I did download the 2 soundtrack files without problems, thank you.

[Alec]

I've updated your email address and re-activated the download. Let me know if that works.

Plimus only gives you a window of a few hours to grab the download again, hence the timing issue.

[Fafhred]

The link just arrived to my current email address, downloading at the moment, thank you :-)

[Alec]

The link just arrived to my current email address, downloading at the moment, thank you :-)

Sweet! Glad it worked out this time.

[EsmeAmelia]

Hello Alec, I have just requested a redownload with the email address ltbchristy@aol.com. Hopefully you'll get it - I really want to play Aquaria again.