How to Download the Latest Version: 1.1.1

[Derek]

Yes, please hold off from emailing Plimus for now.  I just got an email from them and their customer support has no idea what's going on, so they're sending the emails back to us.

[yumyum]

maybe my bitching and turning half the boards populace against me has paid off in some regard then? lol

i knew something funny was going on when a big company like plimus doesnt respond at all, or passes responsibility back to the developers.
the conspiracy theorist in me was starting to think they were lashing out at the developers for going over to steam and its payment options.


hopefully everything will be smoothed over.

[Xiagan]

I haven't got a mail from them either (after 6 days, but I only put my name and registration code in it). Luckily there was another (legal) way to get the new version. 

[Lerenwe]

I was wondering something...

Could you contact Valve to use their CD-key system for Aquaria?
So we could use our product key and donwload the game on Steam.

The main reason why I ask this is because I have lost my old order e-mail, with all the informations I need... Plus, Steam is just great :p

[yumyum]

after 6 days

i admire your patience. its greater than mine.

although i will say that i included everything (order reference numbers, name and address, phone number, etc. etc.) and they didnt respond either only to close the support ticket, so dont feel bad for only including limited info.

I was wondering something...

Could you contact Valve to use their CD-key system for Aquaria?
So we could use our product key and donwload the game on Steam.

The main reason why I ask this is because I have lost my old order e-mail, with all the informations I need... Plus, Steam is just great :p

i too would like to see some way of us using our authentication keys that we got with the old versions of the game with the new steam version.
its a good centralised platform i feel.

however i dont expect it will. only old valve games seem to be able to be registered that way.

[Frank]

I attempted to go through Plimus support earlier in the week, and they've just replied today with the following:

Hello,

Thank you for contacting us this is an automated response.

Most support issues can be resolved online using our self-serve support at:

http://www.plimus.com/assist

NOTE: This support ticket is now closed.

Your feedback is important to us and if you have failed to obtain the required information from the link above, please reply to this email and we shall get back to you within one business day.

Regards,
The Plimus Team

They page they reference doesn't think my order reference is valid, probably because I originally ordered almost a year ago.  I use Steam, and I'd love to have it on there, or heck, even on my Mac, but please, just not in some way that makes me interact with Plimus any further.  The fact that I had to wait three days to get an automated response is unacceptable.

[Alec]

Derek and I are talking to Plimus, I'm not sure why they're behaving this way. Its very simple for them to handle reactivations, and its part of the services that they're supposed to provide.

In the meantime, shoot me an email at zaphire@gmail.com and I'll see what I can do.

[DialogPimp]

Whoops - I emailed Plimus this morning, then came here and read this. I'm sorry Alec - you'll probably get another mail from Plimus about my account (david.marian@...) and how I'm whinging.

I'll sit back and wait until 1.1.2 is out.

[Aërendyll]

Gah, just now the new version is out Plimus decides to be confused.

I've been waiting on widescreen support for ages because my laptop is widescreen (although I wish it wasn't). It's no fun to know there is trouble.

So if I want to update to 1.1.1, how should I go about it? I have no clue what to do...

[Chibi]

Besides downloading Steam off Valve's website and buying Aquaria there (for a discount of 5 dollars), there really aren't any other options.  I'm just relieved that I emailed early.

[Aërendyll]

Well, damn. 

I don't really plan on buying Aquaria AGAIN if it's just for an update. I guess I'll have to wait until things are solved.

[Alec]

Well, damn. 

I don't really plan on buying Aquaria AGAIN if it's just for an update. I guess I'll have to wait until things are solved.

Hi,

if you want to email me directly with your order info I can try to help you. zaphire@gmail.com

[Etherwind]

Hi,

if you want to email me directly with your order info I can try to help you. zaphire@gmail.com

Hey Alec, I've emailed you a couple of times now and had no reply. What gives?

[Chibi]

You need only email him once and wait - emailing more than once will just clog up his email account.

[Lailoken]

It's a bummer that I can't even get the original version of Aquaria that I bought.  All this hubub about 1.1.1 has made me want to play again, but I reformatted my hard drive P_P.

I sent an email to Alec but he is clearly swamped.