How to Download the Latest Version: 1.1.1

[Alec]

If you own Aquaria, you can upgrade to the newest version quite easily!

The best way to do this is to contact Plimus support via support@plimus.com and make sure to mention that you want them to "reactivate my download". You'll need your order reference number from your original order receipt. In fact, its best to include your entire order receipt in the email to expedite the process. // Derek: Actually, hold off for the time being until things are cleared up with them.

The receipt should look something like:

Payment Details:

Yourawesome Name                 Order Reference Number: 12345678
                                                        Account Number: 12345678
123 Your Street                         Order Date: 07 Dec 2007
Yourtown, NC 12345
United States

NOTE: 1.1.2 is going to be out soon, so you might want to hold off updating until then!
It includes a couple fixes for Vista and ATI users.

[yumyum]

why do i have to download hundreds of megs again, instead of there just being a small patch?

plimus are incredibly slow, even after supplying every single bit of information necessary days ago they still havent replied.

why fob off the responsiblity to them to supply a multi-megabyte file and not just offer a simple patch?

is this how you do every patch/update for the game - make people download the entire thing again, forcing a complete reinstall??
(if its not a complete version of the game then why arent you listing a link for a simple patch thats probably only a few meg (just like 1.03 was))

[Alec]

Becuase the new version of the game is DRM-free.

Also I've handled about 400 reactivation requests in the last week. Its time for Plimus to do some work too.

[yumyum]

Becuase the new version of the game is DRM-free.

thats nice to hear. kudos for that.

but it doesnt explain why a simple patch couldnt just as easily have removed the drm aswell.
i mean youve got to change the main game executable to implement some of the changes, and the game executable has to be the primary source of the drm??

unless this is some sort of draconian anti-piracy/piracy checking measure?
- make everyone contact plimus or yourself with reference details so you can count how many have bought the game etc.

Also I've handled about 400 reactivation requests in the last week. Its time for Plimus to do some work too.

fair enough but it means legitimate purchasers have to wait until plimus actually do something. (like i said. 3 days.. nothing!)
to me its also strange that you would require plimus to handle that... its almost like asking paypal to handle the game version and patching. they're just a payment place surely?

[Alec]

The new version of the game is DRM-free, so I can't release the EXE publicly. I imagine that you're clever enough to figure out why. There's nothing "draconian" about it, its so that we can verify that the customer in question owns the game.

Also the new version of the game has all the content exposed so that the owner of the game can peruse it, edit it, change it, etc. The new EXE will not work with the old data patch.

I agree that we don't have a nice auto-update system in place, which would make things easier, but quite frankly this is the best option we have. If you can see another option that makes sense, given all the points I've laid out here, I'd love to here it. But I'd also like to hear it presented in a respectful way.

[Alec]

fair enough but it means legitimate purchasers have to wait until plimus actually do something. (like i said. 3 days.. nothing!)
to me its also strange that you would require plimus to handle that... its almost like asking paypal to handle the game version and patching. they're just a payment place surely?

Plimus is not like PayPal. Plimus takes 10% of our revenue, because they are a download service provider as well as a payment processor. They provide a certain measure of customer support, so that we don't have to. Download reactivations are one of the services that they provide.

[yumyum]

well then the other thread title is completely wrong and misleading and should have been altered and not allowed to continue.

if theres no possibility of patch because of data structures having fundamentally altered, and the fear of another world of goo fiasco, then it shouldnt be allowed to be posted on the official support forums.

also, i see nothing disrespectful in what ive typed. maybe direct or terse, but im certainly not going to suck up because im conversing with the coder of the game i purchased, im a customer with a valid concern - that concern being that plimus are incredibly slow.

when can customers expect to hear from plimus? (ive been waiting just under 3 days)
- is the lack of response because they are waiting to get the latest update?
- if there are any updates in the future will they require customers juming through these hoops again??

[Alec]

also, i see nothing disrespectful in what ive typed. maybe direct or terse, but im certainly not going to suck up because im conversing with the coder of the game i purchased, im a customer with a valid concern - that concern being that plimus are incredibly slow.

Understandable.

when can customers expect to hear from plimus? (ive been waiting just under 3 days)
- is the lack of response because they are waiting to get the latest update?

I can't speak for Plimus... I know if you give them incomplete or innaccurate information, they may not respond.

You said that you already emailed me for a reactivation and didn't get a response. If you want to let me know what your email address is, I can attend to it personally right now. But if you have Vista or an ATI card you may want to wait until 1.1.2 is up. (soon)

[yumyum]

also, i see nothing disrespectful in what ive typed. maybe direct or terse, but im certainly not going to suck up because im conversing with the coder of the game i purchased, im a customer with a valid concern - that concern being that plimus are incredibly slow.

Understandable.

when can customers expect to hear from plimus? (ive been waiting just under 3 days)
- is the lack of response because they are waiting to get the latest update?

I can't speak for Plimus... I know if you give them incomplete or innaccurate information, they may not respond.

You said that you already emailed me for a reactivation and didn't get a response. If you want to let me know what your email address is, I can attend to it personally right now. But if you have Vista or an ATI card you may want to wait until 1.1.2 is up. (soon)

unfortunately i do have both of those systems (vista and ati) so ill probably wait until this new update is out.
i will send you a private message with the email address that i sent though - even if its just so you can see im not some sort of ranting pirate whos annoyed because he cant update his stolen game lol

and kudos for putting up with a disgruntled customer

we suck dont we?!

[Alec]

No worries man, I've been a frustrated customer before. 

[Chibi]

Hey Alec - could you notify us when the auto update is in place? I'll hold off on updating my old version (for my little sister) until then. 

[Alec]

Hey Alec - could you notify us when the auto update is in place? I'll hold off on updating my old version (for my little sister) until then. 

There is no plan for auto updating in the Windows version.

[yumyum]

You sure plimus are doing anything their end Alec?

This is what i just received from them....

===================================

Hello,

We have received the following inquiry in regards to reference number
xxxxxx.     

We  are  forwarding it to the Vendor and copying the Customer on this email so
that this matter can be taken care of.

We ask that the customer please allow up to 2 business days for the Vendor to
respond.

If the customer does not hear back from the vendor, we ask that you forward
this email back to us so that we may assist you.

Thank you for your patience in this matter.

==================================

that email was sent back to me after my initial email was closed. i then resent the same email, with all details from the plimus order, back to them asking why it was just closed and not answered.


seems to me like they are passing the buck.

[Alec]

Yeah, they did this a couple times today, which is not what they're supposed to be doing.

I think I'm going to have a little chat with them.

[yumyum]

thanks for looking into things for me, and for others im sure who are in the same boat but maybe dont whine post about it like me.