Pretty normal around here that the support is more or less broken

What are you trying to do?
It's possible to contact them directly (
yu.derek -ät- gmail -döt- com for forum/website things and
zaphire -ät- gmail -döt- com for everything else).
Depending on the moon phase it might take a long time until you get a reply. So while you're already posting here, it's probably best if you post your problem here as well.