Messages

1

Support / Re: How to Download the Latest Version: 1.1.1

« on: March 25, 2010, 05:16:26 pm »

Alec is pretty busy and probably buried in unanswered emails...
Email me at chrissy at infiniteammo dot ca with your name, the email address you purchased the game with, and your reference number from the purchase. I will make sure it gets done

My download got reactivated yesterday, thanks to you and Alec. I'm grateful for you help.

Problem is, the link Plimus sent me isn't working  . When I tried to click on the download link this morning, I got this message :
"Cannot download

This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support."

I received the email containing the link to the download at around 5:00 PM yesterday and I clicked on it for the first time this morning at 7:00 AM, so 14 hours after receiving the link. According to Plimus support, the link expires 24 hours after being activated, or after 3 download attemps, so this doesn't make any sense.

Of course the first thing I did when I saw that it wasn't working was contact plimus support and select "Download issue" from their support page, but it seems that all they did was forward the email to Alec (admin at bitblot dot com, of all places)  and then tell me that I should give him 2 days to respond 

Seems Plimus can't take care of anything themselves  ... guess I'll wait and try the "Non-responsive vendor" option again next week, maybe now that my download has been reactivated they'll be able to help. No point in trying it during the weekend since I'm stuck with an unstable dial up connection at home.

UPDATE
Nava got my download reactivated, and I was finally able to download the 1.1.1 version   

So thank you again Nava for being far more helpful than Plimus 

And now I'm off to play Aquaria!

2

Support / Re: How to Download the Latest Version: 1.1.1

« on: March 24, 2010, 02:21:25 am »

Thanks for the info Echolocating. I've done some digging on the Plimus site for info about their download warranty, but what I've found is very vague.

http://home.plimus.com/ecommerce/learning-center/increasing-sales : a page explaining what they call "high-margin add-ons" with a few details about the download warranty

http://home.plimus.com/ecommerce/tutorials/how-set-contracts : a tutorial on setting up contracts giving some more details about it.

I also found a contract which has some download warranty options available to the buyer (https://www.plimus.com/jsp/buynow.jsp?contractId=1651700 I have NO idea what Videora is, I just found the page by searching "Plimus download warranty" in google)

Taking all of this into consideration, I have to assume that either nobody who bought Aquaria has the download warranty, or every one of us has it. Either way, if others can get their download reactivated, I should be able to get mine reactivated as well. I'll give Alec another week to answer my e-mail and then try to clear things up with Plimus. If they won't budge, I guess my only choice will be to ask the pirates for help 

3

Support / Re: How to Download the Latest Version: 1.1.1

« on: March 22, 2010, 10:48:11 pm »

Plimus re-activated my download link and everything is peachy.

When I first encountered the problem, all the information Plimus gave lead me to believe that my only course of action was to contact Bit Blot. Of course, I now know that this is not true. I just received an email reminder of my purchase from Plimus and that if I had any problems, to follow a link...

http://home.plimus.com/ecommerce/buyers/buyers-support

... I selected an option for "Non-responsive Vendor" on the linked page and gave a brief description of the problem. Within a day I had my download link re-activated and now I'm swimming away in the murky depths of bliss. Oddly enough, there was a stipulation in the email saying that if after 2 days the vendor does not respond, then fill out the support form and submit it to Plimus. 2 days? How nice of them to tell me this after 21 days of passively telling me to go bother Bit Blot.

Hopefully, this helps others who are looking to download Aquaria again. Just request a download from Bit Blot, wait 2 days and visit Plimus' support page. Of course, you should have your order number handy and, I'd imagine, use the same email address as you did with your original order and there should be no issues with the request.

I'd just like to say that I would have appreciated a clearly posted locked sticky thread with a link to Plimus' support page detailing how to re-download an order. It would have saved me some time, you know? ;-)

I just tried that to get the 1.1.1 version (still only have the 1.0.3), but since my order dates back from 2 years ago and I didnt purchase their "download warranty", Plimus are telling me that they can't reactivate my download and that if I want it, I have to buy it again   

So I guess I'll try e-mailing Alec and hope he can do something about it, otherwise it looks like I'll have to stick with 1.0.3 and forget about playing Aquaria in widescreen