Messages

1

Support / Re: How to Download the Latest Version: 1.1.1

« on: January 17, 2009, 07:01:30 pm »

Apparently "Please reactivate my download for Aquaria.  My reference # is *****.  Thanks." are not the magic words. 

Don't expect an immediate response, but I did get my download link today. Make sure you put your full receipt in there. My email looked like this:

Subject: Aquaria download reactivation

Hi, I'd like to get a reactivated download link for Aquaria. Here's my receipt:

Yourawesome Name                 Order Reference Number: 12345678
                                                        Account Number: 12345678
123 Your Street                         Order Date: 07 Dec 2007
Yourtown, NC 12345
United States

Thanks!

Example details taken from the OP.

2

Support / Re: How to Download the Latest Version: 1.1.1

« on: January 16, 2009, 07:32:23 pm »

Cool, I sent a mail to Plimus, very specifically asking for a reactivated download link. Let's see if I've said the right magic words for these addle-pated paper-pushers to follow through.

3

Support / Re: How to Download the Latest Version: 1.1.1

« on: January 16, 2009, 06:57:17 pm »

I emailed Alec to get the update three days ago, as per his last post in this thread. I've yet to get a response, and now that Plimus support is confirmed to be working, should I send off to them for a reactivation? Or could that potentially cause confusion?

I don't know how the order reference numbers are verified, and my concern is whether any problems could arise from Alec eventually getting around to sending me a download link after Plimus has already done the same.