Bit Blot Forum

Aquaria => Support => Topic started by: Itachi on November 29, 2009, 12:50:19 am

Title: rights to a redownload?
Post by: Itachi on November 29, 2009, 12:50:19 am

I downloaded and played this about a year ago and i loved it, but unfortunately i deleted it off my computer.  I contacted plimus and asked them to resend the DL link but they said that they weren't responsible for any sort of refund.  Don't I have some sort of rights to redownload this game, like if i had bought the game on steam or direct2drive.  I love this game alot I'de be willing to spend another 20 bucks on steam just to have it readily available whenever i wanna replay it, but I'de rather not have to pay for the game twice.  I don't know or remember if I signed any copyright agreement or what that was, so if I don't technically have rights to redownload this game whatever.  I know you guys are an independent company and getting your games through to the masses must be challenging, but if i could get an update as to where I can redownload this game or not, please let me know.

Title: Re: rights to a redownload?
Post by: Alec on November 29, 2009, 02:02:01 am

You can contact us to get your download reactivated. (send me a PM on this forum for example) Include the email address that you bought the game with and your order reference number if you have it.

That doesn't mean "refund", just a new download link so you can play the game again. "Download Reactivation".

Title: Re: rights to a redownload?
Post by: Danger Mouse on December 03, 2009, 04:47:53 am

Alec you're just too cool, offering great customer support. Now if only you could influence shipping speeds from, oh lets say, Canada to Hawaii, US. :/ Order went in on the 16th of November and Still haven't received it, and hoping I'll see it at least before Christmas. I didn't see any tracking information with the order either... *sigh* Fingers crossed that the order actually shows up for the OST + Extras :)

Title: Re: rights to a redownload?
Post by: Alec on December 03, 2009, 04:55:28 am

Unfortunately, we'd have to charge way more for shipping to get significantly faster service. Its more expensive to ship from Canada than from the US. :(

Title: Re: rights to a redownload?
Post by: Danger Mouse on December 03, 2009, 05:05:22 am

yeah, tis a bummer, but well worth the wait! I just hope that it does actually get here! I have no way of knowing if it gets lost in shipment.

Title: Re: rights to a redownload?
Post by: Inhert on December 03, 2009, 07:54:52 am

Hey Alec, I need a redownload too, I pm you my info. Can you answer it please.

Title: Re: rights to a redownload?
Post by: Alec on December 03, 2009, 09:31:01 am

Got it. Look for an email from Plimus with the deets soon.

Title: Re: rights to a redownload?
Post by: Inhert on December 03, 2009, 10:38:52 pm

Just want to say Thanks I got it :) Now it's time to go through this wonderful adventure again!!

Title: Re: rights to a redownload?
Post by: f4LLiN on January 13, 2010, 08:12:09 am

I need a reactivation too! I will email you my details, Alec.