Bit Blot Forum

Aquaria => Support => Topic started by: CaSquall on March 19, 2008, 01:14:09 am

Title: Trying to re-download my full-version copy
Post by: CaSquall on March 19, 2008, 01:14:09 am

I go into my mail and find the order confirmation mail, with the download link, and when I click it I get the message:

Cannot download


This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support.

Title: Re: Trying to re-download my full-version copy
Post by: Alec on March 19, 2008, 01:18:10 am

If you can send us an email to admin@bit-blot.com with some identifying info (your full name, email address you ordered the game with, order number etc) we can reactivate your download for you. :)

Title: Re: Trying to re-download my full-version copy
Post by: CaSquall on March 19, 2008, 01:24:57 am

Done, sorry about not searching for the answer before making a topic D:

Title: Re: Trying to re-download my full-version copy
Post by: Alec on March 19, 2008, 01:26:12 am

Quote from: CaSquall on March 19, 2008, 01:24:57 am

Done, sorry about not searching for the answer before making a topic D:

No worries :)

Title: Re: Trying to re-download my full-version copy
Post by: CaSquall on March 19, 2008, 01:32:10 am

Oh and just to be sure, how long can I expect there to be before getting my download up and running again?

Title: Re: Trying to re-download my full-version copy
Post by: Alec on March 19, 2008, 02:53:38 am

I believe Plimus should send a new link within 24 hours. (although, usually its pretty instantaneous)